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common challenges

For me, Emotional Intelligences starts and ends with 'Self-Awareness'. Firstly, because If you don't understand what's going on within yourself, what chance do you have of understanding or interacting well with others? And secondly, when you can get to grips with and accept your own thoughts, emotions & triggers, only then can you start learn the skill of 'Self Management' and how to manage your responses, behaviour & mindset. 

The other challenge is build your 'Social Awareness' i.e. to understand how another person experiences the world, what their perspectives & experiences are i.e. what it's like to 'be in their shoes'. If you can learn to do that authentically and understand the environment in which they operate, then you can enhance your ability to show empathy. Being able to see the world from someone else's perspective is critical to building and managing relationships, inspiring & developing others, managing conflict & optimising collaboration & teamwork. 

However, we are complex and unique human beings so all this is easier said than done! Something that I frequently come across with clients, is that their challenges originate from, or are related to, their emotional intelligence. Here are some sample experiences that can impact a person's ability to be successful, happy & fulfilled;

  • Certain people, behaviour or situations trigger your emotions  - but you don't understand why or how to best respond 

  • People think you are confident - but on the inside, your self-belief is low and you frequently doubt yourself​​

  • You know how you feel & think - but you don't feel comfortable expressing yourself or communicating assertively

  • You get on with some people - but you find it hard to build & maintain relationships and tend to operate independently

  • Sometimes decisions making is easy - but other times you act too quickly, lose objectivity or allow your emotions to play a lead role 

  • Change is constant and challenges are plentiful - you find this stressful, your wellbeing suffers and your outlook can be bleak


  • On paper, your life looks great and you 'should' be happy - but you don't feel happy and you wonder what's going on


The good news is that Emotional Intelligence, unlike IQ, is just another skill that, with some effort and coaching support, can be developed and improved over time with amazing results for you and the people around you!

Emotional Intelligence is proven to be a key indicator of human performance and development. People with higher in EI communicate more effectively and form strong relationships that drive engagement, motivation & commitment.

EQ-i measures 5 distinct aspects of emotional and social functioning:

  1. Self Perception

  2. Self Expression

  3. Interpersonal

  4. Decision Making

  5. Stress Management

Plus 15 subscales that hone in on EI skills critical to workplace success.

Professionals seek me out to work with them to help them to:

- get clarity on how their emotions are showing up

- understand how they are impacting their behaviour and perspectives

- design strategies for action to address their challenges ​​​

what EI assessment is right for you?

An EQ-i assessment is an excellent way to get a picture of how you show up and operate emotionally, your areas of strength and potential areas for development. I offer powerful EI self assessments or 360 assessments to help leaders, individual contributors and teams understand and strengthen their EI capabilities. 

I combine the individual self assessments with 1-1 Coaching sessions into coaching packages. See examples below. 

However, I can customise packages to address your specific requirements, so please reach out to discuss your challenges & goals.

  • What is Emotional Intelligence?
    Emotional intelligence is a set of interconnected emotional and social skills that establish how well we: - Perceive and express ourselves - Develop and maintain social relationships - Cope with challenges & manage stress
  • What's the difference between IQ, EI & EQ?"
    IQ is 'cognitive intelligence'. It is set and peaks around 17 years of age. EI is 'emotional intelligence' EQ is 'emotional quotient'. It's the same as EI. It's just the scientific name used in the model. EQ and IQ are not highly correlated.
  • How does EI differ from other types of assessments?
    Emotional Intelligence is not a test or assessment related to; - Aptitude - A written, oral, or performance test designed to measure a person’s potential ability for performing well in some future selected skill or activity e.g. music - Achievement - A standardized examination that assesses the proficiency level already attained in specific performance (e.g. school grades) - Vocation - Assesses a person’s interests in order to help them choose, prepare for, enter upon, and progress in a certain career - Personality - Distinctively different characteristic or sum total of a person, including his or her behavior and character traits (honesty, loyalty, introversion)
  • What EI assessment tool do you use?
    For almost 20 years, consultants and organizations have trusted the science that underpins the EQ-i 2.0® (and its predecessor the EQ-i 1.0) to help improve human performance. The EQ-i 2.0 is a psychometric assessment which measures emotional intelligence (EI) and how it can impact people and the workplace. Being the first scientifically validated measure of EI, coupled with research from premier organizations, means you can count on the EQ-i 2.0 model for insights and reliability.
  • How reliable or sound is the EQ-i 2.0 assessment?
    EQ-i is the world’s leading measure of emotional intelligence, applying decades of research to support effective human performance and development. The EQ-i 2.0 is - a valid model in that it measures what it was designed to measure & predict outcomes - a reliable model in that results are consistent and can be reproduced - a meaningful model because results can be compared to a normed group
  • What does the EQ-i 2.0 assessment measure?
    EQ-i 2.0 measures 5 interconnected high level categories: 1. Self-Perception (your inner sense of self) 2. Self-Expression (communication of thoughts & feelings) 3. Interpersonal (develop & maintain relationships) 4. Decision Making (use of emotions in decision making) 5. Stress Management (coping with change & challenges) And 3 sub-levels of each of the above categories The assessment also provides a snapshot of a person's overall well-being & happiness. The 4 subscales most often associated with happiness are: Self-Regard, Optimism, Interpersonal Relationships & Self-Actualization.
  • What are the benefits of assessing someone's EQ?
    The EQi 2.0 emotional intelligence assessment helps employees gain knowledge of and improve their emotional intelligence skills so they can become more successful in their workplace. Research studies by reputable organizations, such as Harvard Business Review, validate that emotional intelligence skills can be learned and improved. Emotional Quotient (EQ) is estimated to account for 27 to 45% of job success. An assessment of a person's starting point is an effective first step to build awareness, curiosity and understanding. The assessment is a self-assessment (unless it's a 360 one) so it's translates lots of thoughts, beliefs and feelings into a tangible report. This gives the person new perspectives to explore how EI shows up and impacts their work, life & wellbeing. It has been proven that if we can tune into and use emotional information in an effective and meaningful way, we can positively impact our well being and our overall happiness.
  • Who are EI assessments for?
    Emotional intelligence skills are critical for building relationships and teams, resolving conflict, solving problems, leading effectively and building resilience. So it's really for everyone - Managers, Individual contributors, Executives & Senior Leaders, Teams or X-functional groups. It addresses key questions such as: - Am I realistic about how I perceive myself? - How I express myself more/better? - Are there better ways to connect with others at a personal level? - How can I make better decisions? - What ways can I manage stress better?
  • Tell me more about the assessment/survey itself
    It's an online self-assessment. It has 133 statements for you to read and give a rsponse to. Your responses are a 1-5 rating scale. 1=Never and 5=Almost Always. You are encouraged to be open & honest in your responses and to do all 133 questions. You need to complete the survey in one sitting, which takes approx 15-30 minutes. Once submitted, you cannot change your responses.
  • What does the whole process look like?
    Step 1: Review the different EI packages and select the one most suited to your requirements and budget. (If you need more info, please contact me) Step 2: Purchase your EI package Step 3: Complete your online survey using the unique link I email you. Step 4: Schedule your 90minute Findings Session with me using the scheduling link I email you. Step 5: We meet on Google Meet and I'll share your 21 page customised PDF report detailing your self-assessment results and practical suggestions on how you could enhance your EI skills and capabilities. We'll discuss the findings that are most important to you and you'll decide how you want to use the information for your personal &/or professional development plan. Together we'll identify what your best next steps might be. Step 6: We'll have additional coaching sessions ( if you have selected this option), to elaborate on your findings. I'll support you to develop and implement your action plan on what you'd like to change or enhance.
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